Thank you for trusting your psychiatric/mental health care to Lasting Serenity Telepsychiatry, INC. When you schedule an appointment with Lasting Serenity Telepsychiatry, INC, we set aside enough time to provide you with the highest quality care. Should you need to cancel or reschedule an appointment. Please contact our office as soon as possible, and no later than 24 hours prior to your scheduled appointment. This gives us time to schedule other patients who may be waiting for an appointment. Please see our Appointment Cancellation/No show policy below:
Effective February 1, 2022, any established patient who fails to show or cancels/reschedules an appointment and has not contacted our office with at least 24 hours notice will be considered a No Show and charged a $75.00 fee.

• Any established patient who fails to show or cancels/ reschedules an appointment with no 24 hours notice a second time will be charged a $100 fee.
• If a third time, no show or cancellation/reschedule with no 24-hour notice should occur, the patient may be dismissed from Lasting Serenity Telepsychiatry, INC.
• Any new patient who fails to show for their initial visit twice will not be rescheduled.
• The fee is charged to the patient, not the insurance company, and is due at the time of the patient’s next office visit.
• As a courtesy, all patients should receive an automated reminder text/email a day or 2 days before their appointment time. Also, when time allows, we make reminder calls for appointments. If you do not receive a reminder call or automated message, the above policy will remain in effect.

We understand there may be times when an unforeseen emergency occurs, and you may not be able to keep your appointment. If you should experience extenuating circumstances, please contact our office manager/receptionist, who may be able to waive the No Show fee. You may contact Lasting Serenity Telepsychiatry, INC 24 hours a day, 7 days a week. After hour calls will be directed to an answering system to take your messages.